Order instruction
ORDER INSTRUCTION
A. To place an order
1. Orders may be placed using the order forms provided by FERMA CABINETRY.
2. All pages must be properly filled in when the orders are placed.
3. Specify shipping method (delivery or pick up), purchase order number and requested ship date. Assembled orders are normally ready to be shipped or picked up within 5-10 days of order confirmation.
4. If the order is to ship to a job site, then it must be noted as so along with a telephone number and contact person. Additional charges may apply.
5. FERMA CABINETRY schedules orders on a first-in-first-out basis, according to your requested shipping schedule. If you foresee that you will have more than one order, it would be best to batch your orders and then send them in at one time.
6. Rush orders may incur additional charges.
7. Pricing does not include freight. Contact your customer service representative for freight pricing for your area.
8. Please allow additional business days for completion of orders made with custom options and/or modifications.
9. Orders not picked up after four weeks will be stored at the dealers’ expense.
B. Order Processing
1. FERMA CABINETRY will e-mail or fax an Order Confirmation you. If you do not receive an Order Confirmation within 6 hours of order placement, please contact us.
2. Customers are responsible for order accuracy and should sign an email or fax the Order Confirmation back to FERMA CABINETRY. Orders will not be processed until a signed Order Confirmation is received.
C. Shipping Shortages & Damages
Order shortages such as missing items and/or any visible shipping damages must be noted on the shipping receipt and signed by both the driver and the recipient. It is the customer’s responsibility to notify FERMA CABINETRY of any such issues within 24 hours of accepting the delivery. Any orders accepted and signed by the customer without any such note will be considered complete. All other shipping damages must be claimed by the customer within 5 days. All items that have been installed and/or are not in their original packaging cannot be claimed damaged.
